The globe is in the midst of a global health crisis unlike any other. Confronting this uncertainty has been unnerving for many, including me, because there is so little known and so much yet to be found. With the rise of COVID-19 instances, I’ve been concerned for the health and safety of my family, colleagues, and acquaintances.
During these times, I find that focusing on what we can do at GoDoctor each day to make a modest impact is the most effective approach for me to move past this state of mind.
GoDoctor was created to help people who don’t have easy access to healthcare. Throughout this crisis, our first objective has been to stay true to the values we established when we first launched this company. These ideals have become our compass for decision-making as we scale up our efforts to meet the increased demand during a second wave, allowing us to stay focused on our mission.
We’re here to help you get through the COVID-19 situation.
When the first cases of COVID-19 were discovered in India last year, healthcare personnel went to great lengths to ensure that care was provided in a consistent, effective, and timely manner. Building access to effective healthcare was one of the most critical lessons learned during this time.
This pushed us to adapt and evolve our products and services to meet the demands that the crisis posed for both our patients and our front-line doctor partners. We’ve been in a unique position as an integrated healthcare organisation to bring together an ecosystem of partners – including hospitals, clinics, pharmacies, and medical associations – to enable them to unify in the battle against COVID-19 and develop the digital competence needed to face these new problems.
This collaboration amongst many healthcare stakeholders has allowed us to channel their solutions through a digitised channel, allowing users to schedule appointments at clinics and hospitals, consult top doctors across specialties online in their native language*, have medicines delivered to their doorsteps, have lab tests performed at their homes, and more, all without having to leave their homes.
As we ramp up our efforts to guarantee that these services remain available at all times, we’ve noticed that online consultations, in particular, have increased dramatically since the second wave. In fact, between March and April 2021, there was a 6x increase in online consultations in the country, with 40% of them occurring between 10 p.m. and 3 a.m.
As we manage this fast shifting environment, I believe this bodes good for the country as more people discover the benefits of online consultation and reserve hospital visits for only emergency care.
We have faith in you.
During a pandemic, there is no standardised script for healthcare organisations to follow. Everyone has a part to play, and the best approach to figure out how to contribute in difficult circumstances is to understand one’s purpose and stick to it.
At GoDoctor, we’ve stayed true to our principles and taken a number of decisions guided by our mission to benefit all of our stakeholders, including customers, workers, and partners. This includes fast transitioning to working from home, developing new technology to connect patients with doctors, and training healthcare personnel to assist them in making the digital move.
Working remotely, in particular, has been a significant change for GoDoctor, but the team has managed to produce a beautiful symphony in the midst of the chaos, with fantastic ideas, increased cooperation, and enhanced processes. Our GoDoctors have set an example by looking for opportunities in the midst of adversity, developing and developing with the changes, and becoming more resilient in the process.Today, we have employees and doctor partners across the country, serving as a reminder to us about the importance of coming together as a community. Communication, collaboration, and coordination with the government, as well as meaningful relationships with organisations, associations, and other health systems, have taught us that establishing creative ways to improve access and serve our communities successfully is vital over the last 13 years.
To sum up, we wish to convey our heartfelt gratitude to everyone who has worked tirelessly to assist us in caring for the sick during these trying times. Our customers, workers, and partners remain our first concern, even while the COVID-19 epidemic continues to present new and unforeseen obstacles. Finally, look after yourself so you can look after others.